Help Placing My Order

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1. Browse Products: Search items by using one of several different searching methods on our site. Browse items by category and group or do a quick keyword search from almost any page. Once you've found what you are looking for, click on the item's name, picture or more information link to see more information.

2. Add Items to Your Shopping Cart: We provide a handy online shopping cart to gather items that interest you. Simply select the "Add to Cart" button located next to the item that you'd like to purchase. Each item will remain in your cart until your remove or purchase it. View items in your cart at any time by selecting the "View Cart" link at the top of most pages.

3. Changing Item Quantities in Your Shopping Cart: If you wish to buy multiple quantities of an item you have placed in your Shopping Cart, merely change the number in the "Qty" box. Be sure to click the "Update Button" to recalculate and see your new subtotal.

4. Deleting Items in Your Cart: To delete an item in your Shopping Cart, change the quantity to zero 0. Be sure to click the "Update Button" to recalculate and see your new subtotal.

5. Check Out: When you are ready to send us your order, select the "Check Out " button which is located at the side the Shopping Cart page. (You can get there from any page on site by clicking on the "View Cart Button".) This will take you through a simple step-by-step process to complete your order.

6. You will need to enter: Your email address and additional order details such as: billing address, shipping address, shipping option and method of payment. This automatically will create an account that will speed your checkout on future purchases with us. Credit card information is not retained!

7. Print your Confirmation Page: You will be presented with a short confirmation page that has a unique confirmation number acknowledging your purchase transaction. We recommend that you print this page in case we are unable to confirm your order via email.

8. Email Confirmation: We will send you an email to confirm that our warehouse has received your order. Note: If you don't receive an email confirmation from us by the following weekday afternoon, Eastern Time, please call our Customer Service number 1-518-643-2682. We will also send a second email, the weekday after shipment, to let you know that your order has been shipped and include tracing information, if needed. Certain Vendor Shipments direct do not receive automatic tracking numbers.

9. Phone Orders: You can place your order, check the status of your order or review a past order, and get answers to questions about products you are ordering from The-Flooring-Connection. COM by calling 1-518-643-2682 from 9:00 AM until 5:00 PM Eastern Time Monday through Friday. We have tried to keep our Community Prices as low as possible, so we prefer automated orders via the Internet, but we are always here to help.

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